Privacy Policy

This privacy policy sets out how Damaira ("we", "us", "our") collects, uses, stores, and protects personal information provided to us by families and individuals who use our services or visit our website. We are based at No. 134, Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor, Malaysia.

We handle all personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about how we handle your information, you can reach us at [email protected] or by calling +60 17-314 8114.

1. Information We Collect

When you contact us, enquire about our programmes, or engage our services, we may collect the following types of information:

• Your name, email address, and phone number (from enquiry forms or direct contact)
• The name and general details of the older relative for whom support is being sought
• Household and scheduling information needed to arrange and deliver our programmes
• Correspondence and notes from planning sessions and ongoing coordination
• Technical data collected automatically when you visit our website (such as browser type and pages visited), where analytics tools are in use

We do not collect sensitive personal data (such as financial account details or identity document numbers) unless specifically required and with your explicit consent.

2. How We Use Your Information

We use personal information only for the purposes for which it was provided, including:

• Responding to enquiries and providing information about our programmes
• Arranging and delivering companionship, coordination, and social engagement services
• Producing written plans, schedules, and family updates as part of the service
• Maintaining internal records of service arrangements and communications
• Sending service-related updates to relevant family members (only those you have identified as contacts)
• Improving the quality of our services based on general feedback

We do not use your personal information for unsolicited marketing. We do not sell your data to any third party.

3. Legal Basis for Processing

Under Malaysia's PDPA, we process personal data on the basis of your consent (given when you contact us or submit a form) and, where applicable, for the performance of a service arrangement you have entered into with us. You may withdraw consent at any time by contacting us directly, though this may affect our ability to provide the agreed service.

4. How We Share Information

We do not share personal information with third parties for commercial or marketing purposes. Limited sharing may occur in the following circumstances:

• With Damaira companions and coordinators, to the extent necessary to deliver the agreed service
• With other family members you have identified as authorised contacts for updates
• With service providers who operate systems we use (such as email or scheduling tools), who are bound by confidentiality obligations
• Where required by law or a regulatory authority

5. Data Retention

We retain personal information for as long as a service arrangement is active and for a reasonable period afterwards, consistent with our legal obligations and the nature of our records. Written support plans and session records are held securely. You may request deletion of your data at any time by contacting us, subject to any legal requirements to retain certain records.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. Access to personal data within our organisation is restricted to staff who need it to perform their roles. All companions and coordinators are made aware of their obligations regarding confidentiality.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies for functional purposes and, where applicable, for analytics. You can manage cookie preferences through the banner displayed on our website, or through your browser settings. For more detail, please see our Cookie Policy.

8. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing (subject to any contractual obligations)
• Request deletion of your data, where this is consistent with our legal obligations

To exercise any of these rights, please contact us at [email protected] or by calling +60 17-314 8114.

9. Children's Privacy

Our services are arranged by and for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has submitted information to us without appropriate oversight, please contact us and we will take appropriate steps.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page. Where changes are significant, we will notify active service users directly.

11. Contact

If you have any questions or concerns about this policy or how we handle your personal information, please contact us: